2 hr Commercial Cleaning slot

Cancellation Policy

Booking requests made online for specific times/days are not guaranteed due to staff availability and permanent client slots. Please see below for specifics of cancelling an accepted cleaning slot. If your booking request has been accepted: - We aim to call you to discuss your requirements and any issues that the cleaner may face when entering your property - pets etc. - A full booking confirmation email will then be sent with copies of documents and other general important information. - If you need to cancel or re-arrange your specified time/date we require a minimum of 2 hours notice in order to inform your cleaner. Cancellation or rescheduling can be made online by clicking on your 'booking' confirmation email or logging in to your account via the home page. If 2 hours notice is not given, a cancellation fee of 50% of the clean total will be invoiced and due for payment immediately. PAYMENT: On completion of the clean, an invoice will be sent out via email. Payment terms are immediate. You have the choice to make payment via cash (to your cleaner before they leave), bank transfer, Klarna, direct debit or via credit/debit card - all details will be on the invoice email, sent once the clean is complete. PRODUCTS: You (the client) are to provide all equipment (cloths/mop/bucket/hoover) as well as cleaning products. A list of recommended products/equipment to use is available on the website and will sent with the booking confirmation email. The cleaner will let you know of any issues with the equipment that may impact the standard of clean, as soon as possible - low battery of hoover etc COMPLAINTS: Complaints/issues with the clean need to be brought to our attention within 3 working days of the clean, giving us the opportunity to rectify any issues. Please email mopofthemorn@gmail.com with a full description and any images of the issues for us to address.

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